At Brushtones, we want to ensure your satisfaction with every purchase. Our return policy is designed to provide you with a convenient and straightforward process. 

Return Eligibility: To qualify for a return, the item must remain in the same condition as when you received it. It should be unworn or unused, with all tags attached and in its original packaging. You will also need to retain the receipt or proof of purchase.

Return Timeframe: You have a 3-days from the date of receiving your item to request a return.

Damages and Issues: We encourage you to inspect your order as soon as it is received. If you discover that the item is defective, damaged, or not what you ordered, please contact us immediately. This allows us to promptly evaluate the issue and take the necessary steps to make it right for you.

Initiating a Return: To begin the return process, reach out to us at info@brushtones.com. If your return request is approved, we will provide you with detailed instructions on how and where to send your package. Remember that items sent back without prior authorization for return will not be accepted.

Refund Process: After we receive and inspect your returned item, we will notify you regarding the approval of the refund. If approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund process.

If you have any further questions or need assistance, please do not hesitate to reach out to us. We appreciate your patience during the refund processing period.